All incidents are subject to independent analysis by the Compliance department, which investigates the situation in order to determine the facts and provide an appropriate response. The confidentiality and fundamental rights of those who report any incident are safeguarded. However, situations reported in this way must be duly identified. Requests or complaints registered through this service may not receive an immediate response. If you wish to track the status of your complaint, we kindly request that you contact us via email at etica@luis-simoes.com and include the subject of the complaint submitted on the website in the email subject line. You may remain anonymous while following up on the complaint if you so desire.
  • (Please provide as much detail as possible, including the general nature of the problem, and any information that may be important in evaluating and ultimately resolving the situation.)
  • (If possible, indicate the role/position/department of the people involved in the suspicion or perpetration)
  • For example, indicate whether you witnessed – saw or heard – or were told about by another person(s). If possible, indicate who this person(s) is/are. Indicate whether anyone else knows the facts. If possible and if there is evidence, indicate where evidence of the facts can be collected.
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